Fleet Pride Inc?
1437 Scottsville Road
Rochester, NY 14624-5166
(585) 464-8584
www.fleetpride.com?The worst local vendor I have
ever dealt with, bar none.
I will never ever give them another dime; I would not urinate on their burning building.
I\'ve had them do a lot of work for me...
I had them rework my front shaft when I swapped from the D44 to the D60 front. That was the first work I had them do for me, and the only work that I had no complaints about.
They retubed my stock rear shaft after trail damage once or twice. That was a long time ago, and I know they would not work with me at all to get a heavier wall tube on it. I think I had balance issues as well. It was soon damaged again and had Cook Brothers do it right for me.
When I first was putting the doubler in my truck, I had them scratch build a 2 wheel drive rear shaft for me. When I picked it up I saw it had no weights on it and mentioned how odd that was, the guy at the counter said they must have just done a good job centering and gotten lucky. I slapped the shaft in and it shook like a SOB. I took it back out, brought it back, and found out that their balancer had been down and they could not possibly have balanced it.
Fast forward to when I get my cases in. I make my measurements, and bring in the superduty front shaft for shortening. They shorten it 2\" too much. I was in a hurry, it was closing time, and I checked to see if it had enough slip to manage at the shorter length. It did not, and they had to retube it.
I had them scratch built the front shaft for my doubler setup too. It came out as a really stupid design for my application but that\'s as much my fault as theirs: my description was ambiguous as to where the slip needed to be, and they built it as a standard rear 2 piece shaft would be. It is terrible for my large angle needs and has been bent and broken by overextension before. The carrier bearing on it was really done before the Big Dogs trip, and I brought it in to be reconfigured as it should have been done in the first place. I dropped it off midday Tuesday and told them Thursday EOB was my drop dead date. He said it would take him a bit and they\'d call back. No calls. I call Weds night and John is gone, he\'ll call me first thing Thursday. No call. I call Thursday around lunch. they say it should be done by 3. Fantastic! I get there at 4:45 and it\'s not in the \"done\" rack. They can\'t find the paperwork. I go in back with them and start digging around. We find it, untouched. John was gone for the day, paperwork missing, no idea WTF is going on. I tell them I need a bearing to take home with me and put on for the Big Dogs trip. I tell them to call me with WTF happened and whether parts are on the way or what.
Apparently John really is the only one there who can ID parts since they sent me home with the wrong bearing. This shaft is in such bad shape that I have to pound it apart before I can beat the old bearing off, and it\'s about 6pm before I find out that the bearing they said was the correct one is about 1/8\" too large of an ID.
I wrap electrical tape around my shaft to shim it, pound things back together with Eric and Brian\'s help, and it\'s still under there.
Shockingly - SHOCKINGLY - I get no voice mail on Friday, and no call on Monday. I don\'t think they\'ve
ever called me when a job was done, I\'ve always called them.
I almost wrote this review right after that weekend, but thought I\'d best give myself some time to calm down so it was readable. I\'m still pissed about it I guess.
Don\'t ever go to FleetPride Rochester.
Give Vic Logan at OEM east of Canandaigua, or Cook Brothers up off Lexington & 390 your business instead. Cook Bros is also willing to work with you for some custom stuff, FP never has worked with me for anything. They clearly only care about their fleet customers even though it\'s a vastly bigger deal to me personally to have spent a couple grand there than for a business to spend more.
